Frequently Asked Questions
Everything you need to know about Vionic comfort, style, and shipping.
What makes Vionic shoes different from regular footwear?
Every pair of Vionic shoes features our exclusive Vio-Motion Technology. This built-in orthotic support helps align your feet from the ground up, providing relief for common conditions like plantar fasciitis and overpronation without sacrificing style.
How long does it take to break in my new Vionic shoes?
We recommend wearing your new Vionic footwear for just a few hours a day for the first few days. This allows your feet and body to adjust to the corrective orthotic contouring and ensures long-term comfort.
What is your return policy?
We offer a 30-day Wear Test on all orders. If you aren't completely satisfied with the comfort or fit of your shoes, you can return them within 30 days of purchase for a full refund, even if you've worn them outside.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the continental United States. Standard delivery typically takes 5-7 business days.
How do I clean and maintain my Vionic shoes?
To clean, wipe away dirt and dust with a dry cotton cloth. For leather, use a damp cloth and a mild soap; for suede, use a specialized suede brush. Never submerge your shoes in water or place them in a washing machine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Afterpay.